6 Heartfelt Stories of Acts of Kindness That Led to a Community of Caring and Connectivity

New Years Eve Tales a Sharing of Stories That Warm Our Hearts Within

Resources to help you self-direct your WorkLife learning
Learning Resources From School of WorkLife. Resources to help you self-direct your WorkLife learning.

A New Year is almost here

A new life chapter about to begin

A time to raise a glass and cheer

Shared stories that warm our hearts within

Stories of simple acts of kindness

That showed people really cared

Acts that took away the loneliness

At a time when people were feeling scared.


It was the lull before the New Year’s Eve celebrations would begin. Together with the rest of the team, Aisling had spent the afternoon preparing the warehouse for a night of partying and fireworks. As they sat around the table, they each raised a glass in celebration of the friendships that had come about in response to coming together to help rebuild their community, following the impact of the pandemic on people’s lives and the community businesses.

They each started to share their story of how they had connected through acts of kindness.

Story 1. Aisling’s Story:

Aisling began by telling how an act of kindness by Lulu had connected them. Living alone in a studio flat, in a house that didn’t have a garden or outdoor space of any kind, throughout the lockdown, Aisling made it a priority to visit a nearby garden at the end of each afternoon to sit and read awhile. The garden was located in the grounds of a churchyard, and Aisling always navigated towards a bench that sheltered in the shade of a grove of trees.

Most days, Lulu would arrive and sit on the other end of the same bench. They began to acknowledge each other, first with a nod and a smile, then a greeting, followed by a longer exchange, and onto a conversation. One day the conversation led to lockdown birthdays, when Aisling shared that she had a birthday coming up in a few days’ time. When Lulu asked what she would miss most in her lockdown birthday, Aisling shared how she had lost her closest friend, Norma, at the end of the previous year, and how she would miss seeing her arrive to spend time together, as they did on their respective birthdays. Norma would always call out to Aisling as she arrived, smiling and waving, arms full of flowers, because she knew how much Aisling loved having fresh flowers in her home.

Aisling thought no more about the conversation, until her birthday, when sitting on her favourite park bench she heard her name being called, and looking up she saw Lulu smiling and waving, her arms full of flowers. Aisling said she was blown away by both Lulu’s act of kindness, and the beauty of the flowers Lulu had arranged.

Story 2. Lulu’s Story

Lulu shared how she believed flowers had saved her life. She’d had lots of ups and downs in her life. Growing up with strict parents, she’d run away from home in her teens, she’d lived in a squat before becoming homeless and at times had slept rough. She’d neglected her health and as a result developed chronic fatigue. Her friend, Adam, offered her a room in his home to recover and convalesce. Adam worked as a cleaner at the local hospital, and every day he’d arrive home with flowers — flowers that patients had left behind when they’d left the hospital, flowers that had a few more days of life in them.

With the little energy she had, Lulu began to arrange the flowers in her room. She did so in an amazingly beautiful way, and it soon became apparent that she had a wonderful flair for flower arranging. In a matter of days her room had become a sanctuary, and this is where Lulu believed flowers had saved her life. She felt that the few days of life remaining in each new daily bunch of flowers that Adam brought had given her more strength and as a result restored her life. She felt flowers had deep inner-healing properties. Gradually Lulu regained more strength, but her chronic fatigue never fully left her, and she had to be mindful in taking care of herself, particularly around keeping hydrated, because dehydration would bring about dizziness and cause her to feel faint.

As she went about her daily WorkLife, she would always make time for people she knew to be homeless. She had been there herself, and without knowing people’s individual stories, Lulu could relate to their circumstances. She got to know Charlie who sold the Big Issue outside her local underground station, she bought a copy from him every week. In between times, she always had a kind word for him, would buy him a sandwich or a drink, or whatever she could do to help.

Then one day as Lulu was walking past Charlie, she collapsed. Because of Covid-19, she’d been avoiding public transport, and was walking everywhere instead. It was a sweltering hot day, and she’d become dehydrated because she hadn’t drunk enough water, causing her to feel dizzy, and then to faint. Charlie came running towards her, and before she lost consciousness she remembered him grabbing her bag, then running away. Lulu’s bag had been robbed before, and she remembered thinking, oh no, Charlie, please not my bag, it’s got my life in it. But she didn’t have the energy to talk or react.

The next thing she remembered on gaining consciousness, was seeing Charlie together with a police officer and a couple of medical people who were standing over her. Charlie held out a big bottle of water to her, and then handed her back her bag. He had run to the supermarket and bought her a bottle of water. Along the way he had stopped to tell a police officer what had happened, and he had asked him to call an ambulance. He had taken her bag, because he knew she had her life in it, and was afraid someone would rob her when he left her alone. Lulu said Charlie’s quick thinking and act of kindness had helped save her, and had also restored her belief that there were really good people in the world.

Story 3. Charlie’s Story

Charlie shared how he had become homeless. An investment banker, he had lost his job a couple of years earlier. He had been living a life outside of his means and had incurred significant debt, partly due to his extravagant lifestyle and partly due to his addiction to gambling. He had hidden all of this both at work and at home from his wife, but when his debtors caught up with him, his home, car and everything he owned was repossessed. Because he worked in banking, his employers were notified because of the credit checks they randomly carried out on all employees, and as a result he lost his job. His wife had wanted to stand by him, but he said the shame he felt had led him to a downward spiral of constant drinking, in turn, had caused him to push her away. Over time, with the help of Big Issue, Charlie was slowly beginning to rebuild his life.

Then when Covid-19 struck, Charlie was forced to leave his pitch. He was accommodated in a local hotel, which had opened its doors to both frontline workers and rough sleepers. He had access to health support, daily welfare and food deliveries. Gary, who was in charge of the food deliveries and managed all of the volunteers, asked Charlie if he could help out. Gary demonstrated to Charlie what he needed to do, which was to pack each of the lunch bags, ready for the volunteers delivering to pick up. He in effect gave Charlie responsibility and then trusted him to do it. Gary also asked Charlie to add anyone he knew who would benefit from a nutritious lunch to their list of deliveries. Charlie mentioned a few of the men who slept at the hotel, who he met every afternoon at the churchyard garden, and asked if he could bring them their lunch at the end of his shift. Gary said yes. Having been shown such kindness, and then been given the gift of trust, made Charlie feel like a human being again. It had been a long time since he felt that. It had been a long time since someone had shown trust in him.

Story 4. Gary’s Story

Gary told the story of how he had become involved in the food deliveries and managing the volunteers. As owner of a local restaurant, they closed their doors at the beginning of the pandemic, but very quickly reopened them. At first, the team began to prepare lunch packs for staff at the local hospital. Very quickly they came to realise that they could do a lot more. As a local business owner, Gary knew his fellow business owners, in particular the hotel owners and managers who were opening their doors to both key workers and homeless people. Gary suggested he and his team prepare and drop off lunch packs at the hotels each day, to be distributed among those staying, and that was how that got underway. He then became aware of people living in the community who were self-isolating, who would also benefit from a healthy lunch. There was more demand than he and his team could meet, so he approached fellow restaurant owners to join in and help out. They were more than happy to do so, and to meet the growing demand of deliveries, Gary began to recruit more volunteers to help pack and deliver.

One day as Gary was driving past the churchyard gardens, he dropped Charlie off with the lunch packs for his friends. On noticing there were tennis courts within the gardens, Gary parked up and got out to walk around and explore. Tennis was a passion Gary shared with his wife, Catherine, who had passed away five years earlier. Grief-stricken Gary had stopped playing tennis, thrown himself into his restaurant, leaving no time for anything but work.

As Gary approached the courts a familiar voice called out to him. It was Marco, the manager at one of the hotels Gary was working with on the lunch packs distribution. Tennis being one of the initial games people were allowed to play during lockdown, Marco suggested they meet to play. Gary declined, saying he was too busy. But Marco wasn’t one to give up, so he booked a court anyway, turned up at Gary’s restaurant the next day, with rackets in hand, and wouldn’t leave until Gary went upstairs to his apartment, put on his sportswear and came with him. Marco also didn’t stop at one game. He signed them both up as doubles partners to play in the summer tournament about to begin, turning up ahead of each game to pick him up, so Gary couldn’t cancel or back out.

When he lost Catherine, Gary had cut everything and everybody out of his life, throwing himself into his restaurant and his work, and then when the pandemic hit, and he could no longer do that, he threw himself into the lunch initiative and helping others. He also needed help, but he would never have asked for it. He knew that Marco knew that, and while he wasn’t explicit in saying he was doing this to help Gary, that was exactly what he was doing. Gary shared that Marco’s insistence and persistence, and not giving up on him, was the act of kindness he needed.

Story 5 Marco’s Story

Born in Milan, Marco had moved to London seven years earlier. Having studied hotel management in Italy, after five years of working at a leading hotel chain in London, two years earlier, he had become manager at the boutique hotel he was currently with in Shoreditch. He enjoyed living and working in Shoreditch, and life was good.

Then at the beginning of the pandemic, he lost both of his grandparents. They were in their eighties, and were among the thousands of Italy’s relatively older population that succumbed to the virus before people realised what was happening. Marco loved his grandparents dearly. He was saddened and shocked, he hadn’t had time to say goodbye to them, and then the Italian government introduced lockdown, which meant Marco couldn’t travel home to attend their funerals. Actually, none of his family could, not even those living close by, because funerals were banned in Italy, robbing his family of the chance to say a final goodbye. His family felt that the pandemic had killed twice, first his grandparents were isolated from those they loved before they died, then it didn’t allow anyone to get closure.

Marco looked on with the rest of the world in shock as the number of deaths grew day on day in Italy. Nobody had thought this could happen in Europe, but of course, a few weeks later, and the UK was seeing the same numbers. Feeling helpless, Marco had thrown himself into his work, then when the hotel faced closure because of the pandemic, he immediately opened it up to both frontline workers and rough sleepers. He had to keep busy, and helping other people was the only way he knew how.

Throughout this time he ran every day. It was another thing that allowed him to cope, and then as soon as the government announced people could pay tennis, he went along to book a court. He wanted and needed something else, something that was interactive, that was away from work. Seeing Gary at the court, he immediately saw in him what he was experiencing himself: a loneliness, which is why he insisted and persisted and didn’t give up on him.

It was a few months later when Marco met Giulia. When he hadn’t a tennis game, he had taken to coming and sitting in the garden alone with his thoughts. Giulia, recognising he was Italian, on greeting, sat next to him to drink her coffee, and began to chat. In her seventies, she had been isolating and was just coming out of lockdown. She had felt quite lonely, having not been able to see her children and grandchildren, even though they lived close by. She was counting the days until they could meet again. Giulia asked Marco about his family, and he opened up to her about having lost his grandparents, and the pain he had felt. Being Italian, Giulia understood more deeply than perhaps even Marco’s closest friends did. All of his friends had been really supportive, but there was something about Italians, Italian families and Italian funerals that only Italian people really understood.

Giulia, sitting quietly just listening, gave Marco the space to talk, to really talk and to open up and to share everything he had been bottling up inside of him. And then he began to cry. He began to release the deep sadness he had been carrying around. And it felt good. As they left the garden together, Giulia asked if they could stay in touch, maybe have a coffee together some time. She said it would help her from feeling so lonely. Marco knew this was true, and he also knew she was doing this not only for her own loneliness but for his loneliness too.

Marco said Giulia’s act of kindness in giving him the space he needed to open up about his grandparents, and to release the deep sadness he had been holding inside of him, and then caring enough not to leave him alone with his loneliness was what he needed, even though he didn’t admit to needing it.

Story 6. Giulia’s Story

Giulia had found self-isolating hard, not being able to see her children and grandchildren was really hard. She found the days long and lonely. Although she walked every day, it was lonely, she was alone. London was a lonely place, and Shoreditch felt particularly lonely. Being in her seventies, she felt invisible. On her daily walks nobody ever acknowledged or engaged with her. She missed her family so much, she missed being around people who saw her, and who took time to talk to her. She would prolong her walks by stopping in the church garden, and sit and just people watch. Nobody ever engaged with her. Once again, she felt invisible, she felt lonely, but at least it meant less time home alone. Even though people didn’t talk to her, she was among people.

Then one day as she was finishing her walk and heading towards the church garden, she came across a cafe that was selling takeout coffee. Joining the queue, the woman next to her turned and smiled and said hello. It was the first time in weeks Giulia had interacted with anyone. Giulia ordered her coffee and the woman said, “let me get that”, and she paid for it. She then introduced herself. Her name was Aisling. They chatted a little more and discovered they both lived in Shoreditch. As they walked together towards the church garden, Aisling mentioned she visited there most afternoons, but today she needed to get home to finish something she was working on. Giulia said she hoped they’d meet again for a coffee, and Aisling said she’d like that.

It was Aisling smiling and talking to Giulia that prompted Giulia to smile and talk to Marco. The simple but profound ripple effect of a smile. Giulia said Aisling’s act of kindness in first turning and smiling at her, then talking to her, and then buying her a coffee, made her feel visible again; and discovering they both lived in Shoreditch made her feel a little less lonely. She said these simple acts had a really profound impact on her.

And those are the stories of how the group had been connected through acts of kindness. This connectedness developed into friendships as they came together to build a community of caring and connectivity in a place that wasn’t known for caring and connectivity.


The Continuing Story of the Group’s Next Chapter:

A WorkLife Book Club

The group had formed a book club. The reasons were two-fold:

  • For social interaction and connectivity, coming together over a shared interest in reading;
  • To apply learning from literature to everyday WorkLife

Each of them took turns to suggest a book.

They still had a little time before people would arrive for the New Year’s Eve party, and so they took a few moments to discuss the:

Book Wisdom

They had taken from The Inner Game of Tennis by Timothy Gallwey, which Gary had suggested reading.

Gary said he suggested the book because tennis had helped him rebuild his life, and because the tennis courts were connected to the churchyard garden, which was the connection they all shared. There seemed to Gary to be an importance in that too.

Because their connectivity had brought them together with a purpose of rebuilding the lives of people and businesses in their community. He went on to share what he believed were:

Words of Wisdom

On The Inner Game of Tennis: “It is much more than an approach to tennis: it is a whole philosophy of life.” Maurice Yaffe, Psychology Today.

Aisling said because of her work in helping people learn, develop and grow in their WorkLife, she had always been fascinated by how people’s inner talk, their inner voices led to them sabotaging themselves. She said that the premise of Gallwey’s work being about people’s “Inner Voices” made her think that Gallwey’s search for practical ways to overcome mental obstacles that prevent maximum performance was really interesting.

Charlie said he recognised the game he was playing in his own mind, against its own bad habits. He spoke about how Gary showing trust in him to get on with the work that was needed in getting the lunch packs ready had given him back confidence in himself, which he had lost. The book allowed him to recognise that his lack of confidence was an elusive opponent, and that he had other elusive opponents, such as low self-esteem. He said he was using this self-awareness together with asking himself questions from the book, for example: How good can I get? Then reflecting on that, and through self-feedback, which in effect are new voices in his head, to use this to guide him in knowing the answer. He said he was learning that he can get good at things, and for now, that was good enough.

Lulu said the elusive opponents also resonated with her. She recognised hers to be nervousness, self-doubt and lapses of concentration. She knew the importance of maintaining good health and well-being, and in particular ensuring she was always hydrated, because that helped with her concentration. She spoke about how the work she’d been involved in with the community was helping her self-doubt. She had never felt she had anything to offer in her WorkLife. She didn’t consider herself to have any skills. But the demand for her flower arranging in the community workplaces and at events was disproving her self-doubt, and working with flowers was alleviating her nervousness. Her belief that flowers had deep inner healing properties was being reinforced.

Giulia said the book served to reinforce for her what she had learnt from her first interactions with Aisling and Marco, and that was that she needed to let go of self-judgements. She had judged herself to be invisible because of her age, she had judged London and in particular, Shoreditch to be a lonely place, but she now recognised she had in fact, contributed to that invisibility and loneliness because she herself hadn’t interacted with people. She said the ripple effect of a simple smile remains one of the most profound things she had taken from everything that had happened in the last year, and that the learning she had taken from the book had reinforced that.

Marco recognised that almost every human activity involves both the outer and inner games talked about in the book. He recognised there are always external obstacles between us and our external goals, whether we are seeking to spend time with those we love, but our work demands too much of our time to allow that, or we’re struck by a pandemic that we hadn’t seen coming. And the inner obstacles are always there too: regret for not visiting his grandparents more often was causing difficulties for him from within. He recognised he had to let go of judging himself, in the knowledge that he had his grandparents for a long time and they’d shared wonderful times together. With this same knowledge, he knew he would never again allow work demands to stop him from spending time with those he loved.


Aisling shared what she believed was:

Sage Wisdom

That there is a need to ask different questions to get to new places. Questions to help people see themselves in a new light, to tell their story, to help them pivot.

She suggested as a group that this is something they could take away from this book club meeting, and from the stories they had shared of how they had been connected through acts of kindness. Something they could each ponder on, and from the self-feedback that came from that, they could share their thoughts when they next met. She suggested they could do this by way of beginning to think about how they can use the discoveries they’re making about themselves, together with the wisdom they’re gaining from the books they’re reading and the stories they’re sharing, that will help them to help their community. That ripple effect that Giulia spoke about of connecting, whether that’s through a smile, a kind word, a conversation or the sharing of learning, experiences, knowledge and stories.


The churchyard gardens in the story is based on St. Botolph without Bishopsgate Churchyard Gardens.  A place I often visited during lockdown to sit and read awhile. It provided a wonderful respite during the lonely days of isolation during the pandemic lockdowns.

Today’s featured book is: The Inner Game of Tennis by Timothy Gallwey

This story has been adapted from chapter 13: Draw Upon Turning Points to Create the Next Chapter of Your WorkLife Story, from my book: Your WorkLife Your Way.

WorkLife Book Wisdom Stories:

The intention of the stories I share is to inspire you through people’s stories of their WorkLife experiences. Through these stories, you will learn about people’s dreams and ambitions, along with the challenges, obstacles, failures and successes they encountered along the road of their WorkLife journey. And how they used the power of book wisdom to help them find the inspiration and guidance to navigate their path to live their WorkLife with passion, purpose and pride.

My hope is that these book wisdom stories will help you throughout the chapters of your WorkLife Story.

I believe stories are a powerful mechanism for teaching, a powerful medium to learn through, and a powerful way to communicate who you are and what you stand for.



The Continuing Story …

The WorkLife Book Wisdom stories led me to write WorkLife Book Club, which takes you on a journey through the streets of Shoreditch, East London, as the members share culinary experiences, while discussing WorkLife struggles and successes through the wisdom found in the books they read. 

I developed the first six WorkLife Book Wisdom blog stories into the case studies that are featured in the book. The case study and the book are the required reading for each meeting and help frame the subsequent discussion.

Tap the book image to see a preview of what’s inside and to purchase from Amazon. The book is also available to purchase from your favourite book shop.

…  And There’s More …

I then created resources to help people start and continue their own WorkLife Book Club Chapter. I did this by taking the next six WorkLife Book Wisdom Stories and developed them into Case Studies that became The Learn Through Reading Series. The case study and the book are the required reading for each meeting and help frame the subsequent discussion.

Tap The Learn Through Reading Series to see the complete series. From here, you can tap on the individual case studies to see a preview of what’s inside and to purchase from Shopify.


School of WorkLife helps you self-direct your WorkLife learning through resources that have been created to help you to take ownership of your learning in your own space and in your own time. 

What is Self Directed Learning? 

Self-Directed Learning is when an individual is motivated to take the initiative and responsibility on decisions related to their own learning. It is a series of independent actions and judgements free from external control and constraint. 

Resources to Help You Self-Direct Your Learning 

You may find the books below from The School of WorkLife Book Series helpful in meeting your learning needs as a self directed learner. Tap the book title to see a preview of what’s inside each book.

How To Use Turning Points to Start Something Different and Better

How To Get To Self-Realisation and Self-Acceptance 

How To Overcome Self-Sabotage 

Tap The School of WorkLife Book Series to view the complete collection of books. From here, you can tap on each individual title to see a preview of what’s inside each book.

Carmel O’ Reilly is a learning practitioner and writer. She creates resources to help people self-direct their WorkLife learning
Carmel O’ Reilly is a learning practitioner and writer. She creates resources to help people self-direct their WorkLife learning

Founder of School of WorkLife, Carmel O’ Reilly is a learning practitioner and writer. She creates resources to help people self-direct their WorkLife learning.  These include a Collection of Books which originated from her first book, Your WorkLife Your Way and a  Learn Through Reading Series of Case Studies.  which originated from her latest book WorkLife Book Club. 

That’s the power of writing (and reading, which is an integral part of the craft for writers). It helps you find, develop and tell the right story at the right time in all WorkLife situations – in day-to-day communication: WorkLife and feedback conversations, presentations, talks, and negotiations, at interviews, and when socialising and networking in building and maintaining good relationships. The practice of writing helps you to tell the stories that express who you are in an interesting and engaging way.

Published by Carmel O' Reilly

Carmel O’ Reilly: WorkLife Learning Practitioner & Writer Author of WorkLife Book Club, Your WorkLife Your Way and The School of WorkLife book series. Created to help you manage your WorkLife Learning. Blogger & Podcaster: Telling people’s powerful stories about WorkLife challenges & successes Founder of www.schoolofworklife.com My guiding statement is to help people pursue their WorkLives with greater clarity, passion, purpose and pride by creating continuous WorkLife learning programmes that are accessible to everyone.